Over the last few years we have published a series The good, the bad and the ugly. Readers have been able to leave their feedback and some companies have reached out over the years and let me know they took the posts to heart.
This year I want to try to change it up a bit and, What they do right and what they do wrong. Focusing in a little deeper to give better feedback to industry participants.
When posting what they do wrong, please give your suggestions on how they could improve upon what they are doing wrong.
Do not take ad hominem or personal cheap shots. Speak about the company and give some background on how long you have been a customer.
Do not use the post as an opportunity to promote your company or a competitor.
Today we focus on namecheap, What do they do right and what do they do wrong?
Other Right/Wrong posts.
No bulk search and bulk edit,
No exporting list fuction, you need to conatct support.
Hi all
Amazing Service,
I used from last 6years, really good & friendly customer service,
Easy dashboard, also providing many discount deals
namecheap
So how cheap are the names? the name Namecheap ,is it a false advertising gimmick?
Regards,
BullS
MBA,PhD
Magna cum laude
Graduate of DKAcademy.com
Domain King Academy
MBA-My Big Ass(all of you have one)
PHD-people having dickheads
Good:
Their special discounting events are usually unmatched.
Excellent chat support. Much prefer it to calling in e.g. welcome select this option, select that option, verify this, verify that, we may be recording this call, hello yada yada yap yap, let me transfer your call, hello what is your issue AGAIN…
I like their website cartoon illustrations.
Bad:
Terrible branding. I don’t like anything cheap. People that like cheap things are immature and unwise and fail to understand the un-value of cheapness. I keep some valuable names off their platform as I don’t want to give buyers an impression of cheapness, despite selling a name I had there for $25k recently. I really thought it might effect the result of the sale. I can’t emphasise how repulsive cheapness is.
Their interface elements and website is slow, or at least it feels slow as they load.
Can’t find a bulk Auth/EPP code option. Have to go in. One. By. One. But I think you can get bulk codes sent through chat support. If I don’t forget I might try that next time.
The Right;
Email updates, interface, private owner structure, support.
The Wrong;
$12 com fee; namecheap “not cheap”
Always baffled, why get brand loyalty, got.
Samer
There is no simple communication with namecheap. It is all chat and every person is from the eastern bloc countries.
Currently I have a 3 letter .app registered at namecheap. It has now been 10 days and over 10 emails, and I paid my webmaster 90 bucks to forward this domain. It still is not done. I have over 200 domains registered with namecheap moved from godaddy for the exact same reason no url forwarding.
This is where we are today after 10 emails and reading namecheap website for over 1 hr.
you have to basic dns to activate url forwarding no custom servers
I am using namecheap basic dns and advance url forwarding. All that needs to be done is add a namecheap ssl certificate still not done after 4 emails and 4 days.
Just try and forward any domain at namecheap and tell me how easy this is?
And chat drags on forever. I have yet to have a chat session under 30 minutes for any problem.